PREMIUM CHURN SIGNALS FOR VERTICAL SAAS

Your transcripts,
but finally usefulchurn signals  

Don't let your customer call transcripts hanging on Zoom cloud, Google Drive or in your CRM. Get useful churn signals & the MRR at risk instead.

Prioritize churn signals that  cost you the most

Finally useful customer churn signals for vertical SaaS. Surface the hidden signals in customer calls, support chats, tickets and emails across your entire success team.
1. Connect Your Tools
Connect all the tools that link you to your customers.
2. Get AI + Expert Churn Signals
Get all your customer interactions analysed continuously.
3. Act on Churn Signals
Know churn signals & tie them back to revenue so you can act fast.

Your team collects transcripts,
but misses hidden churn signals

Monitor everything your clients say

All analyzed in one place
With all your customer conversation data in one place, Brazebee is able to identify the root cause of churn driving patterns & complains immediately.
One-click connect
Easy and fast one-click connect with your customer facing tools & payment providers. So Brazebee knows what's what.
Book a call

Surface churn signals across accounts

We monitor your customers and find out what to change
The most valuable insights often come from the nuances that don’t fit neatly into dashboards.
Brazebee surfaces the key complains & behaviours that lead to churn and reports continously.
Retention is the new acquisition
Churn reduction is everyones biggest goal (except for a few we spoke to who are doubling down on rapid acquisition models). With Brazebee you have a low effort churn-prevention strategy at hand.
Book a call

Connect churn signals to revenue

Know the revenue $ at risk
At Brazebee we combine continous customer insights with the money those customers spend. So you can prioritize your actions based on the $ amount at stake.
Connect your payment provider
Give super-powers to your churn subscription by connecting your payment provider ( like Stripe etc.) to Brazebee.
Book a call

Get alerted and catch churn before it happens

Retain more customers
By the time a CSM sits down with a customer to talk about “value,” the customer has already made up their mind. Get alerted when top accounts show churn signals before it’s too late.
Premium: Churn Prevention Agent
If you want to automate churn prevention communcation ask us in your  demo for a walk-through
Book a call

Scan customer transcripts for MRR at risk  

Zoom
Teams
Meets
Gmail
Outlook
Slack
Zendesk
Intercom
Freshworks
SurveyMonkey
Fireflies
Gleap
Zoom
Teams
Meets
Gmail
Outlook
Slack

Strong vertical SaaS teams
act on
churn signals fast

“Customers don't simply stop using your product. The real decision happens weeks earlier in tiny moments that most companies miss: Email responses go from hours to days,
support questions shift from "how" to "why doesn't this work?” and finally they stop engaging in conversations entirely. You'll need to pay close attention to how customers talk to you, not how they use your product."
Focus Areas: Activation, Retention, Churn
“Are you unsure which of your customers are engaged and who’s about to walk away? It's time to change that. By the time churn shows up in your reports, it’s already too late. And replacing a lost customer? That can cost 5 to 7 times more than keeping one happy..”
Focus Areas: Customer Success, RevOps
“The Fight Against Churn: Insights
Churn—it’s the silent profit killer no professional can afford to ignore. But here’s the good news: with the right tools and a proactive approach, we can stop churn before it starts....
Focus Areas: Logistics Software
“The most valuable insights often come from the nuances that don’t fit neatly into dashboards. In the rush to optimise, are we missing the forest for the trees? Sometimes the biggest growth levers aren’t being measured at all. We need to look for the anomalies that help our customers make progress in their lives.”
Focus Areas: Revenue intelligence, post-sales

Get ahead of churn  & let CSMs save MRR easier

Brazebee replaces unreliable & fragmented churn signals from CSMs and Account Managers, with continuous in-depth churn signals so your team is on top of things.
VS
The New WAY
Cost: $995 / month
People: Expert CX Researcher
Tech: Proprietary churn analysis AI on all calls, chats, tickets and emails
Detail Level: Every word clients say
Data quality: High, direct from source
Long-term: Scalable engine
Your  in-house
Customer Success Manager
The OLD WAY
Cost:  💵 💵 💵 CSM time & salary
People: Overwhelmed CSMs
Tech: Tons of transcripts but still relying on CSM memory
Detail: Incomplete CRM notes
Data Quality: Low, CSM manual notes
Long-term: Dependent on each CSM

One subscription
to keep your   MRR

Only pay for what you need & choose whether you go DIY or DFY.
Self-Serve Platform
Starting at
$95/mo
INCLUDING:
Unlimited customer success agents/manager
1 000 interactions analyzed
(video transcripts, emails, chats, support tickets and more)
Auto-track across all input sources (Zoom, Meets, Teams, Intercom, Stripe and many more)
Visualize churn signals + MRR at risk
Integrate with your CRM (HubSpot, Salesforce, Attio, Folk and many more)
Churn Monitoring
Service
Starting at
$995/mo
FULL PLATFORM PLUS:
10 000 interactions analyzed
(video transcripts, emails, chats, support tickets and more)
1:1 onboarding with dedicated customer support
Custom tracking across special input sources ( in-house tools, niche software and many more)
Human expert verified & annotated churn signals
Weekly churn insight reports
Monthly churn monitor calls
Enterprise
Plan
For teams with advanced needs
Custom
Everything FROM SERVICE:
Unlimited interactions analyzed (video transcripts, emails, chats, support tickets and more)
Account manager with product management & UX background
Dedicated customer support

Frequently asked questions

Have other questions? Contact us here so we can help.
How long does Brazebee take to set up?

2 minutes if you're using tools like Zoom, Teams, Gmail/Outlook, support chats and payment providers such as Stripe.

How does onboarding work?

Subscribe to a plan and we'll quickly add you to your very own account. This process usually takes about an hour to complete from the time you subscribe. Once you accept the invite you're ready to rock and can connect all your customer facing tools.

Who are the churn experts?

Brazebee revolutionized how the SaaS & Services industry understands churn. To this day, Brazebee is run entirely by Lucas. Brazebee doesn’t hire extra churn experts or outsources work—instead, it focuses on delivering top-notch and in-depth churn prevention analysis to a limited roster of clients at a time.

Brazebee is a one-man agency, ran by Lucas, the founder. Brazebee does not employ other churn experts, or outsource work to any other entity. You'll work directly with me through the entirety of your experience.

Is there a limit to how many customers & tools I can monitor?

Once subscribed, you're able to monitor as many customers and tools as you'd like. Typically clients connect tools like Zoom, Teams, Gmail/Outlook, support chats and payment providers such as Stripe - anything were customers are in touch with you makes sense.

How will I connect our customer facing tools?

Brazebee offers a ton of flexibility in which data sources you can use. Some common tools are Zoom, Teams, Gmail/Outlook, support chats and payment providers such as Stripe. Basically, if it provides touchpoints to your customers, it's fair game.

How does the pause feature or refunds work?

We understand you may not always have enough bandwith to act on churn insights. Perhaps you have just completed an important investor presentation or just finished a product sprint.

That's where pausing your subscription comes in handy. Billing cycles are based on 31 day period. Let's say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you'll have 10 days of service remaining to be used anytime in the future.

Due to the high quality nature of the work, there will be no refunds issued past the first week of service. However, no refunds will be issued for completed reports.

What if I only want a single report?

That's fine. You can pause your subscription when you received your first report and return when you have additional needs. There's no need to let the remainder of your subscription go to waste.

Can I use Brazebee for just a month?

For sure. Whether you need Brazebee for a month or a year, the choice is yours. Just feel free to come back when you have additional needs to fight churn.

3 simple criteria - if these fit your team,
Brazebee's churn monitoring will feel like a superpower...
You sell vertical SaaS B2B subscriptions: You have regular checkins with your customers.
You have high value customers: Your customers paying you more than $10k a year.
You have busy Customer Success/Account Managers: It’s someone’s job to talk with customers but they are too busy to really dig into churn.

Is Brazebee
right for you?

Schedule a quick, 30 minute guided tour

See if Brazebee is
the right fit for you

Brazebee is experiencing a high volume of bookings, so slots are limited.
For faster service, email admin@brazebee.com for a same-day response.