Catch fading usage while it is still recoverable.
Watches product usage across every account and briefs the CSM the moment it starts to fade.
How it works:
- Catches declines, weak usage, and sudden spikes
- Health tracked over time
- Brief with ARR and next step, in Slack or your CRM
Trained on your historical churn across usage, CRM, and billing, not a generic model.
Suggested Skills
Spots accounts whose usage collapsed: active before, now down to a fraction of it. The classic quiet churn, caught while it is still recoverable.
Ranks your accounts by real usage and isolates the weakest tail. Thresholds come from your own data, not round numbers.
Flags sudden bursts of one action, like a mass deletion or bulk export. A burst means something changed at the account. Find out what before the renewal does.
Community Skills
Your champion goes quiet. Flag the account before the relationship cools.
A key contact changes. Manage the handover before context is lost.
Usage slips toward at-risk. Alert the CSM while it is recoverable.
Seats bought, not used. Drive adoption across the team.
A core feature is never adopted. Prompt targeted enablement.
Activity goes dark across the account. Re-engage before renewal.
Sentiment trends down in tickets. Get ahead of it before the QBR.
An inbound sits unanswered too long. Escalate before it festers.
Response times are slipping. Flag the coverage gap to the lead.
A VIP account is waiting for a response. Escalate immediately.
Engagement frequency drops. Surface the trend before it becomes churn.